Frequently Asked Questions

PRODUCT FAQ

How many packets of hair do I need for a full head of extensions?

The amount of hair required for a full head application varies from client to client. Please call us on our helpline number 01420 511155 for professional advice.

How long can my clients wear their Prostyles hair extensions for?

The majority of our hair extension range can last up to 3 months when installed professionally and cared for using our recommended aftercare products and advice.

Clients can expect to wear our Tape Weft hair extensions for between 3 and 6 weeks.

On reusable fitting methods, the hair it’s self can be reapplied several times and maintain its quality for anything up to twelve months if cared for correctly.

How many Tape applications per 25g packet?

There are ten pieces in each packet which are sandwiched together to make five applications.

How many Pre-Bonded applications per 25g packet?

On average our 25g packets of Pre-Bonded hair extensions contain approximately 25 extensions in our Pre-Bonded range and 18-22 per packet in our I-Tip range.

Where is your hair sourced from?

Our Premium hair is genuine Remy Indian Temple Hair and is guaranteed 100% root point correct and with the cuticle intact.

Our couture hair is high grade European hair and of supreme quality.

Is your hair double drawn?

All of our Premium and Couture hair is double drawn, 100% root point correct with the cuticle intact.

Is it essential that your aftercare products are used with your hair extensions?

The Prostyles aftercare range has been developed to maintain the quality of your bonds and extension hair. For this reason we recommend that they are used throughout the time of wear as unfortunately we cannot guarantee the life of our hair should you use other products.

Can I use heat on ProHair extensions?

It is possible to use low hair dryer heat and some heated rollers on ProHair extensions. Heated appliances such as tongs and straighteners will cause damage to the hair. For more information see our aftercare material.

I need some product advice, can I speak to someone?

Yes, please call our helpline number 01420 511155 to speak to one of our experienced hair extensionists.

TRAINING FAQ

What training courses do you offer?

We have a number of training courses to suit both experienced stylists and beginners.

Please contact our training manager at jenna@prostyles.com for further information on modules and pricing.

Where are your training courses held?

You have the options of training at our in-house training facility in Hertfordshire, with any of our accredited salons, or one of our qualified educators can visit your own premises.

Do I need to be a qualified hair stylist to train with you?

Because Prostyles offers the City & Guilds NVQ Level 3 in hair extensions, we can now offer this qualification to trainees with no previous experience.  This accreditation is awarded  on passing both theory and practical assessments.

SHIPPING FAQ

What delivery options do you offer?

We dispatch all deliveries using Royal Mail’s Guaranteed Before 1pm service as standard. Other services are available upon request.

All orders received by 4pm will be dispatched that day and received the next working day.

Can I track my delivery?

All deliveries are tracked, you can request your tracking number from us once the items have been dispatched.

Can I collect from your Hertfordshire premises?

It is possible to collect from our main premises. Please call 01420 511155 to make an appointment.

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